Services
The anxiety that comes from making an uniformed decision about moving critical elements of your business overhead to an unknown supplier is something we understand well at Utility Aid. Finding the time and resource to approach several suppliers is not always an option for your organisation. Not knowing what data is required to prepare a tender document, or where to find the required data, is also a prohibitive barrier some charities and businesses face. Understanding supplier offers and contract terms and conditions can also dissuade your organisation from making the switch despite possible savings.
At Utility Aid we offer a full range of consultancy services to take the difficulty out of procuring your utilities.
Our service includes:
We are happy to explain every step of the process, and remain with you throughout the entire contract. Not only does Utility Aid act as an independent point of contact for your organisation, we have taken steps to ensure that your experience with our recommended supplier keeps you as one of our valued customer for a very long time.
Data Collection
Data Collection – Whether you are a single site entity or a multinational corporation with offices across the country, Utility Aid will inform you of exactly what you need to prepare in order to begin the consultancy process and more importantly help you collate any missing information we may require from you that you might not have to hand.
Proposal Formulation
Proposal Formulation – Having analysed your current arrangements, our team will create a bespoke proposal which will take into consideration your organisation’s characteristics and your own unique requests and purchasing requirements.
Tendering
Tendering – Once the proposal has been created, pre-approved suppliers will be invited to tender for your business. Utility Aid has unique service level agreements in place with each of our suppliers so you can rest assured that only the best suppliers are being selected for the chance to have you as a customer, giving you a quality assurance unlike any other in the marketplace.
Contract Negotiation
Contract Negotiation – Utility Aid will review the various pricing options presented from suppliers and select the most cost effective option for your consideration. Once a supplier has been selected we negotiate the finer points of the contract on your behalf, including preferred payment and billing options, start dates etc.
Implementation
Implementation – Once the contracts have been checked and forwarded to you to review and sign, Utility Aid communicates with both your old and new supplier to ensure a seamless transfer takes place at the agreed time and any envisaged problems are addressed and resolved before the transfer date.
Monitoring
Invoice Validation - With regard to energy contracts, empirical evidence show that as many as 15% of invoices from energy suppliers are incorrect and the industry is renown for overcharging unwise customers. When you are a Utility Aid customer, you can have peace of mind that your invoices have been cross checked, the standing charges are correct, the Unit Rates are at the contract level, VAT levels have been verified, Climate Change Levels (CCL) has been calculated at the correct rate and the invoice has been verified by Utility Aid as being correct for payment.