Customer Care


Complaint Process


Escalation to Ombudsman

If your case has been open for 8 weeks or more and a favourable resolution has not been reached, you may escalate your complaint to the Ombudsman Services. Ombudsman services are free of charge for consumers and completely impartial.
Escalation of your case can be done through many channels;


0330 440 1624

enquiry@ombudsman-services.org

Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF



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