Award Proves Charities Can Get Better from Energy Suppliers
We’re delighted to share that Utility Aid has been named TPI of The Year for the second time in three years. In a sector where horror stories about brokers are all too common, this recognition proves that more than just being the right to do, championing charity interests delivers real results.
Why this win matters beyond the trophy
The energy broker sector has serious trust issues, and for good reason. Hidden commissions, pressure tactics, clients locked into unsuitable contracts, brokers who vanish after signing. Sadly these aren’t isolated incidents, they’re systemic problems.
Independent recognition like this identifies companies actively working to rebuild trust and proves that a different approach is not only possible, but more effective.
What fighting for charities actually delivers
The judges recognised our commitment to values-driven business practices that have transformed how over 4,500 charities manage their energy. Here’s what putting charity interests first actually achieves:
Real money back: We’ve recovered over £1.3 million in overcharges for customers this year alone – money that goes directly back into frontline services.
Service that works: 5-day response guarantees versus industry standard 10-20 days. Direct C-level escalation contacts. Exclusive energy management tools. Enhanced service levels charities deserve but rarely get.
Market protection: Our National Charity Tender delivers fixed-rate protection from energy market volatility. Predictable costs that let charities focus on their mission.
Complete transparency: Total fee disclosure from day one. No surprise charges, no pressure tactics, everything explained in plain English.
The numbers speak
4.7/5 stars on Trustpilot. 9.7/10 customer satisfaction. 83% customer retention. Only 0.49% with open complaints.
Real validation comes from results like the Inspiration Trust saving £150,000 in six months, or the 90+ charitable organisations we’ve helped cut both energy costs and carbon emissions this year.
Proving the sector can work differently
This award represents proof that energy brokers can champion client interests ahead of profits and still succeed. That transparency beats opacity every time.
We’ve demonstrated that when you use collective strength to secure what individual charities couldn’t achieve alone, you don’t just help organisations – you help transform an industry.
Why we’ll keep going
Winning twice in three years is gratifying, but it’s also a responsibility. We’ll continue pushing suppliers harder, advocating for better industry practices, and proving that values-driven business isn’t just morally right: it’s strategically superior.
Thank you to our team, customers, and supplier partners who’ve worked with us to create something better for the charity sector.
Let’s continue to shift the dial on how suppliers work for charities, one relationship at a time.
About the TPI of The Year Award The TPI of The Year award recognises excellence among energy brokers, judged on customer service, ethical practices, innovation, and measurable results. It’s the industry’s leading recognition for intermediaries committed to raising standards and rebuilding trust.