Regulatory Protection for Charities.
Several key developments are transforming how charities are protected when working with energy suppliers and brokers.
Consumer Consent Service (CCS)
You control who accesses your energy data
From late 2024, CCS ensures explicit consent before any third party can access your energy information or act on your behalf. You decide who represents your interests, for what purpose, and for how long. No more unauthorised data sharing or surprise contract changes.
CCS aligns with GDPR principles and creates standardised consent processes that are transparent and revocable. It’s about putting you firmly in control of your energy data relationships.
TPI Code of Practice
Higher standards from energy brokers
This voluntary industry standard eliminates poor practices that have affected charities. Brokers signed up to the Code commit to transparent fees, honest communication, and professional complaint handling.
The Code is backed by the Retail Energy Code, giving it regulatory teeth. Compliant brokers face formal oversight and consequences for breaching standards, protecting charities from unethical practices.
Energy Ombudsman Protection
Independent protection when disputes arise
A free, independent service that resolves disputes between charities and energy companies or brokers. When direct complaints don’t achieve satisfactory resolution, you have professional arbitration available.
The Ombudsman can order corrections, compensation, and formal remedies. It’s binding on suppliers and brokers, ensuring real accountability when things go wrong.
Market-Wide Half-Hourly Settlement (MHHS)
More accurate billing from September 2025
MHHS will base electricity bills on actual half-hourly usage rather than estimates. This means more accurate billing, better procurement opportunities, and access to flexible tariffs that reward off-peak energy use.
The phased rollout from September 2025 to July 2027 gives charities time to prepare for more precise energy management and potential cost savings.
Staying Ahead of Regulatory Change
At Utility Aid, we champion these regulatory developments because they align with our commitment to ethical, transparent service. Our dedicated Head of Compliance & Regulation actively monitors all developments, keeping both our team and customers informed of changes that matter.
We’re proud advocates of industry regulation and fully support efforts to improve transparency, fairness, and accountability across energy markets. These protections ensure charities can focus on their mission while having confidence in their energy partnerships.
Stay Informed
For regulatory updates that affect your charity, contact our Head of Compliance & Regulation at regulation@utility-aid.co.uk or sign up for our newsletter.
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